Terms of service
COMPANY DETAILS
Name: High Glow Candles
Address: Vijverstraat 22, 9620 Zottegem (Belgium)
Email: highglowcandles@gmail.com
Company number: 0758.909.390
Article 1: General provisions
The e-commerce website of High Glow Candles, a sole proprietorship with registered office at Vijverstraat 22 9620 Zottegem, offers its customers the opportunity to purchase the products from its webshop online.
These General Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the web shop of High Glow Candles, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, except when they have been previously accepted in writing and expressly by the Customer.
Article 2: Price
All stated prices are expressed in EURO, always including VAT and all other duties or taxes that are obligatory to be borne by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately. The shipping costs are:
Shipping to Belgium:
€ 5.70 for orders under € 70
Free for orders from € 70
Free for orders in delivery Zottegem (zip code 9620)
Shipping to the Netherlands:
€ 9.60 for orders under € 85
Free for orders from € 85
For shipping to other countries, the price is variable depending on the country and the corresponding delivery service. Please contact us at highglowcandles@gmail.com before placing an order for delivery to a country other than Belgium or the Netherlands.
The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind High Glow Candles. High Glow Candles is as far as the accuracy and completeness of the information provided is merely bound to an obligation of means. High Glow Candles is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.
The offer is valid while stocks last and can be adjusted or withdrawn at any time by High Glow Candles. High Glow Candles cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
To purchase a product, the Customer can make a selection on the website and add the chosen products to the shopping cart. After clicking on the shopping cart, the Customer can see an overview of the order. After the Customer has entered his / her address details, the Customer can proceed to the step to checkout.
The Customer can choose between the following payment methods:
via credit card (Visa, Mastercard, American Express, Maestro)
via bank card (iDEAL, Bancontact)
via Shop Pay
via Apple Pay
via Google Pay
via PayPal
High Glow Candles is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
After the order has been placed, and the corresponding payment has been received by High Glow Candles, the order is produced. High Glow Candles allows 6 working days for the order to be shipped. This period of 6 working days does not apply when an ordered item is not in stock or during holiday periods. The Customer will be informed of this as soon as possible.
Items ordered through this webshop are delivered in Belgium and the Netherlands. The articles can also be sent to other countries, at the request of the customer. To do this, the customer must contact High Glow Candles at highglowcandles@gmail.com before placing the order to check the possibilities.
The delivery is done by BPost and PostNL, or another delivery service if it is sent to another country. If the delivery must take place in Zottegem (zip code 9620), the order will be delivered personally.
The shipping costs are:
Shipping to Belgium:
€ 5.70 for orders under € 70
Free for orders from € 70
Free for orders in delivery Zottegem (zip code 9620)
Shipping to the Netherlands:
€ 9.60 for orders under € 85
Free for orders from € 85
For shipping to other countries, the price is variable depending on the country and the corresponding delivery service. Please contact us at highglowcandles@gmail.com.
High Glow Candles allows 6 working days before the order is passed on to the delivery service. The effective delivery date is determined by the delivery service: the customer is informed of this by a track & trace code. When delivered in Zottegem (postal code 9620), the order will be delivered personally. There is no track & trace code available, but the customer is notified in advance of the delivery date.
Any visible damage and / or qualitative shortcoming of an article or other shortcoming in delivery must be reported immediately by the Customer to High Glow Candles, via highglowcandles@gmail.com.
The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by High Glow Candles.
Article 6: Retention of title
The delivered items remain the exclusive property of High Glow Candles until full payment has been made by the Customer.
The Customer undertakes, if necessary, to inform third parties of the retention of title of High Glow Candles, for example to anyone who would seize the articles not yet fully paid for.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from High Glow Candles.
The Customer has the right to withdraw from the agreement within 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.
To exercise the right of withdrawal, the Customer must inform High Glow Candles (highglowcandles@gmail.com) by e-mail of his decision to withdraw from the contract by means of an unambiguous statement.
To meet the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to High Glow Candles immediately, but in any case no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to High Glow Candles: Vijverstraat 22 9620 Zottegem. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods will be borne by the Customer.
If the returned product is in any way diminished in value, High Glow Candles reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer going beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Only items that are in the original packaging, together with all accessories, invoice or proof of purchase can be taken back.
If the Customer cancels the agreement, High Glow Candles will refund all payments received from the Customer up to that time, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after High Glow Candles has been informed of the Customer's decision. to withdraw from the contract. In the case of sales agreements, High Glow Candles may withhold the refund until it has received all goods back, or until the Customer has demonstrated that he has returned the goods, whichever is the earlier.
Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by High Glow Candles will not be refunded.
High Glow Candles reimburses the Customer with the same payment method with which the Customer carried out the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
The Customer cannot exercise the right of withdrawal for: the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person. If the customer chooses to request other specifications in the product than the standard options available on the web shop, the customer's right of withdrawal will lapse.
Article 8: Warranty
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
In order to invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact High Glow Candles customer service and return the item to High Glow Candles at his expense.
If a defect is found, the Customer must inform High Glow Candles as soon as possible (via highglowcandles@gmail.com). In any case, any defect must be reported by the Client within a period of 2 months after its determination. Afterwards, any right to repair or replacement lapses.
The (commercial and / or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, or if applicable, delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.
Article 9: Customer service
High Glow Candles customer service can be reached by email at highglowcandles@gmail.com. Any complaints can be directed to this.
Article 10: Penalties for non-payment
The order will not be produced and shipped until full payment has been received by High Glow Candles.
Article 11: Privacy
The controller, High Glow Candles, respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.
You can read our privacy policy in full at https://www.highglowcandles.be/policies/privacy-policy
If you have any questions about our privacy policy, please contact us at highglowcandles@gmail.com
Article 12: Use of cookies
During a visit to the site 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you visit a website. Cookies cannot be used to identify persons, a cookie can only identify a machine.
The High Glow Candles website was created on Shopify's platform. The customer can read the policy regarding the use of cookies via this link: https://www.shopify.be/legal/cookies
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
By using our website, you agree to our use of cookies.
Article 13: Infringement of validity - non-renunciation
If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by High Glow Candles to enforce or exercise any of the rights listed in these Terms will never be considered a waiver of such provision and will never invalidate such rights. affect.
Article 14: Change of conditions
These Conditions are supplemented by other conditions that are explicitly referred to, and the general conditions of sale of High Glow Candles. In the event of a conflict, these Terms and Conditions will prevail.
Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.
Article 16: Applicable law - Disputes
Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.
The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Article 17: Intellectual property
All intellectual property rights with regard to the products, designs, models, texts, etc. of High Glow Candles rest with High Glow Candles. It is not permitted to copy, copy, reproduce and / or otherwise multiply these products, designs, models and texts. All rights reserved.